Lagos honours Jumia with top consumer-friendly business Award

Jumia Nigeria

Jumia, Africa’s leading e-commerce platform, has been recognised by the Lagos State Consumer Protection Agency (LASCOPA) for its dedication to consumer rights and service excellence.

The company received the Consumer-Friendly Business Award at the maiden edition of the Consumer Service Week Awards 2025, held on Tuesday, September 30, at Adeyemi Bero Hall, Alausa, Ikeja.

The event, themed “Fairness, Transparency, and Trust: Strengthening Consumer Confidence in the Marketplace,” celebrated organisations that promote ethical business practices and safeguard consumer confidence.

Jumia was honoured for its seamless shopping experience, transparent return and refund policies, and responsive customer support.

Marilyn Oruwari, COO of Jumia Nigeria, described the recognition as a validation of the company’s customer-first approach: “Everything begins with the customer, from building digital tools that make shopping safer to resolving issues swiftly and fairly. This award reflects our team’s passion for innovation and integrity.”

LASCOPA said the award was designed to encourage consumer-friendly practices while spotlighting companies that uphold fairness, trust, and accountability.

Over the years, Jumia has strengthened consumer protection through educational campaigns, efficient dispute resolution, and after-sales support—efforts that not only safeguard shoppers but also advance Nigeria’s digital economy.

Oruwari added that Jumia remains committed to leveraging technology and transparency to make everyday life easier for Nigerians.