Immigration service opens temporary online channels for passport, visa complaints

Nigeria Immigration Service logo

The Nigeria Immigration Service has announced the activation of temporary complaint-response channels on social media following the takedown of its support accounts.

In a Tuesday public service announcement shared on X, NIS said the new channels were created to ensure uninterrupted engagement with applicants experiencing difficulties with passport and visa processes.

“Following the recent takedown of our support complaints accounts (NIS RESPONSE), which have complemented our official handles (@nigimmigration), the Nigeria Immigration Service has activated temporary backup complaint-response channels to ensure uninterrupted feedback while restoration efforts continue,” the statement read.

According to the notice, affected applicants can now channel their complaints through the temporary X handles @InquireAtNaija, @nigimmigration, and @InquireAtNaija_, as well as via Instagram.

Complaints may also be sent by email to nisresponse@immigration.gov.ng.

NIS advised applicants to include relevant details when submitting complaints, including their name, application number, reference number, mode of application, passport number, location, and email address.

“We appreciate your patience and understanding.

“The Service remains committed to responding promptly to all concerns and inquiries,” the statement added.

The NIS said the temporary measures will remain in place while efforts continue to restore its original support complaint platforms.