9mobile apologises over service disruption

9mobile

The Management of 9mobile has apologised to its valued customers for the recent service disruption experienced in parts of the country which is as result of multiple fiber cuts and damages to its network infrastructure in some parts of the country.

The management, in a statement, said as a business, it understood the frustration and inconvenience that this disruption has caused to connectivity and communication for its customers, saying “We feel your pain and know what the disruption means for you.”

“As a business, we do not take your brand loyalty for granted. You have been with us through our darkest hours in business, and our sunshine years are here now. Satisfying you with quality service remains a significant pillar of the brand experience we want you to have with us.

“We have set up a Virtual Situation Room between management and the technical team to enable us to take situation reports from different locations realtime in a hands-on approach to ensure complete service restoration to our esteemed customers.

“We like to note that service has been restored to most areas, and our technical teams are working round the clock to ensure outstanding issues are swiftly resolved and the quality of service sustained. We are confident that they will complete the task soonest,” 9mobile said.

The commended the patience and understanding of customers during this challenging time, saying “we remain committed to delivering the high-quality service that you desire and deserve from 9mobile. Be assured that the excellent connectivity that enables you to do all you want to do is the commitment of our new leadership.”