PenCom reveals service chatter framework for contributors, retirees
PenCom reveals service chatter framework for contributors, retirees.
The National Pension Commission (PenCom) on Thursday, October 10, reaffirmed its commitment to quality customer service by launching the Service Charter Framework for all stakeholders, especially contributors and retirees.
The Acting Director General of the National Pension Commission (PenCom), Omolola Oloworaran, who launched the service chatter Framework assured that PenCom has an unwavering commitment to ensuring that the services provided to all stakeholders are not only efficient but also uphold the highest standard of professionalism, transparency, and responsiveness.
The Acting DG gave this assurance at the PenCom customer week in Abuja as she stated that the launch represents a pivotal step forward in strengthening its commitment to maximum service to retirees and contributors.
According to the DG, “The Service Charter we are presenting today is designed to define clear service delivery expectations, both for us at PenCom and for the Pension Fund Administrators (PFAs) and other operators we oversee.
“It also sets the benchmarks that will govern our interactions and ensure that the trust placed in us by the Nigerian public is maintained and continually enhanced. As we roll out these initiatives, I want to emphasise that excellent service delivery is not just a regulatory requirement—it is a key driver of confidence in the pension system”.
She added that the security of retirement savings depends heavily on the trust and confidence that contributors and retirees have in the institutions managing their pensions. This service chatter framework should be seen as living documents on tools that will guide our journey towards continuous improvement in the service we provide for all Nigerians.
