Telecommunications operators, infrastructure providers, service providers and regulators are already implementing several measures.
President of the Association of Telecommunications Companies of Nigeria (ATCON), Tony Emoekpere, said that persistent network disruptions and poor telecommunications services experienced across the country would not continue beyond this year.
Emoekpere gave the assurance when he featured on a television programme. He addressed growing public concerns over unstable network services, poor call quality, data issues and rising telecommunications tariffs.
According to him, telecommunications operators, infrastructure providers, service providers and regulators are already implementing several measures aimed at improving service quality nationwide.
“There are already ongoing projects, commitments by mobile network operators, and active engagements with regulators and stakeholders. We believe these challenges should not persist beyond this year,” he said.
The ATCON president explained that the industry has intensified collaboration with the Nigerian Communications Commission (NCC) and other stakeholders to tackle network-related complaints affecting millions of subscribers.
He noted that continuous meetings and consultations are being held across the telecommunications ecosystem to address infrastructure gaps, service quality concerns, and operational challenges.
Recall that in the last two years, complaints about dropped calls, slow Internet speeds, poor network coverage, rapid depletion of mobile data, and increasing subscription costs have become the order of the day.
In fact, a recent report by Ookla, authored on behalf of the NCC, admitted increased telephone congestion, especially in the urban areas, emphasising rural-urban migration, largely due to slow infrastructure deployments in the rural areas.
Amid these gaps, the Federal Government has asked mobile network operators to improve telephone services in the country, saying they have no excuse, especially after the 50 per cent tariff hike granted them in January 2025.
The Minister of Communications, Innovation and Digital Economy, Bosun Tijani, warned operators to address persistent service failures, stating that government reforms introduced to stabilise the sector must now translate into improved user experience.
Reacting to complaints about data subscriptions and expiration concerns, Emoekpere clarified that unused data balances are usually carried forward once customers renew their subscriptions before expiration.
According to him, subscribers who renew their plans on time typically have their remaining data added to newly purchased bundles.
He also encouraged consumers experiencing service-related issues to report them through the consumer protection arm of the NCC, which he said is responsible for handling complaints and ensuring operators respond appropriately.
