Manny Ita –
The Nigerian Communications Commission (NCC) has introduced a new enforcement framework mandating telecom operators in Nigeria to compensate subscribers with airtime credits for poor network quality and service disruptions. Under the directive, mobile network providers will now be held more accountable for issues such as dropped calls, slow internet speeds, and prolonged outages. The NCC stated that affected customers will automatically receive compensation in the form of airtime once service quality falls below the approved standards. The commission explained that the move is part of broader efforts to improve consumer protection and enhance the overall quality of telecommunications services across the country. It also aligns with existing regulations on Quality of Service (QoS), which require telecom companies to meet specific performance benchmarks. Telecom operators are expected to implement systems that can track service failures in real time and credit users accordingly, without requiring formal complaints in some cases. The NCC warned that failure to comply with the new rules could result in penalties or further regulatory action. Industry stakeholders have welcomed the development, noting that it will push service providers to invest more in infrastructure and improve network reliability, especially as demand for data and digital services continues to grow in Nigeria. Subscribers, on the other hand, have expressed optimism that the policy will bring relief and ensure they get value for money amid persistent complaints about network performance.
